Dear customer, Thank you for choosing our online store for your linen dress purchase. Our goal is to provide you with the highest satisfaction with our products and services. Therefore, we have created this return and refund policy to allow you to shop with confidence.

1. Return of Goods

If for any reason you are not satisfied with your purchase, you can return unused and undamaged items within 30 days of delivery. Please notify us of your return request by emailing us at eshop@lanovesaty.sk. We will provide you with instructions, and our team will be happy to assist you with the return process.

2. Conditions for Returning Goods:

• The item must be in its original condition, undamaged, unworn, and with original tags and labels.
• The return must be initiated within 30 days from the date of delivery.
• The customer is responsible for return shipping costs.

3. Inspection and Processing of Returned Goods:

Upon receiving the returned items, our skilled professionals will inspect their condition. If everything is in order, we will initiate the refund through the original payment method. This process may take up to 14 business days.

4. Claims and Damaged Goods:

If you receive damaged goods or have other claims, please contact us immediately at eshop@lanovesaty.sk. Provide us with photos of the damage and a description of the issue, and we will strive to assist you as quickly and efficiently as possible.

5. Order Cancellation Before Shipment:

If you decide to cancel your order before the items are shipped, please contact us as soon as possible at eshop@lanovesaty.sk. If the order has not been shipped yet, we will be able to provide you with a full refund.

Thank you for your understanding and the trust you place in us. Our main goal is to ensure your utmost satisfaction with our products and services.

Sincerely,

LaDiZa – Ľanové šaty

eshop@lanovesaty.sk